SHIPPING COSTS – CANADA + INTERNATIONAL
For orders under 150$ CAD – Shipping cost starting at $9.90 CAD for the first item and $1.50 per additional item.
For orders over 150$ – Free shipping
Clinique Évia reserves the right to charge an additional fee for any remote destination that may incur a higher than normal shipping fee. If a higher shipping fee is applicable, we will contact you.
We primarily use Canada Post to ship our products across Canada.
HANDLING & DELIVERY TIMES
Order fulfillment vary from 1 to 3 business days. Delivery times for a product held in our inventory vary from 5 to 10 business days. In the event that any portion of your order or your entire order is temporarily unavailable, we will contact you to verify whether the order should be cancelled (including a full refund of the total amount) or simply postponed. We are committed to complete customer satisfaction and will make every effort to make sure your needs are met.
Any potential shipping delays attributable to shipping companies do not give the customer the right to claim damages and interest.
Strikes, accidents, theft, exhausted inventory and fires are considered force majeure and will release Clinique Évia from its obligation to deliver.
FREE IN-STORE PICKUP
Free in-store pickup is available in the Montreal area. Once your order is ready to be picked up, we’ll send you a confirmation message. You can then pick up your parcel at our store during opening hours (see contact page for current opening hours)
PROOF OF IDENTITY AND/OR REQUIRED SIGNATURE
The delivery person may ask the recipient who made the initial purchase to present a valid photo ID (driver’s license, health insurance card, etc.) and sign the delivery slip.
DAMAGE DURING SHIPPING
If one or more of the products is missing, defective or damaged, you must inform the shipping company at the time of delivery. Upon receiving your package if it seems damaged you must :
- Immediately inform the delivery person before signing the delivery slip
- Ask the delivery person to record the damage on the delivery slip before signing it (for example: “Broken Package”, “Opened Package”, “Damaged Package”, etc.)
- Ask the delivery person to open the package to see if any products are missing or damaged
ABSENT DURING DELIVERY
If you are absent during delivery, Canada Post will leave a delivery notice card. This card will inform you of the missed delivery date and list the nearest pickup location to your shipping address. Canada Post offers a package hold service for 15 days after the date indicated on your delivery notice card.
MISSING ITEMS
If you discover that a product(s) is missing after delivery of your package, please contact us immediately, specifying :
- Your online order number
- Item references or a description of the missing products listed on your invoice
